After-Sales Technician

MAIN RESPONSIBILITIES AND ACTIVITIES

General skills


* To provide professional technical assessment and services to our clients


* To ensure timely completion of all after-sales services and repairs as requested by clients and in accordance to stipulated time frame


* To carry our interventions on watches according to the Hermès standards, guideline and ensure perfect technical function of the product


* To be responsible & accountable for all client's products received for services / repair and to handle them with due care

Workshop


* To repair and control all types of quartz, mechanical and simple complication watches


* To examine watches, remove any damaged parts; repair or replace any faulty parts; clean each part; reassemble, lubricate, and adjust the timepiece; test the accuracy of the repaired item


* To provide basic polishing-refurbishing service

Spare parts stocks & Warehouse


* Spare parts management (logistic - incoming and out-going order new parts ensure sufficient and number of parts in stock)


* To perform quality control and quick service activities at warehouse / stores if need.

Administrative tasks


* To input correct data in internal system

Stores


* To work with Retail Team to ensure smooth delivery & support of clients' repairs


* To work with retail manager on providing technical training to sales team

PROFILE



* Focus on quality of workmanship, high level of skill for complete repair/service of timepiece


* Take pride in achieving and maintaining quality and productivity targets whilst respecting the guidelines and processes in place


* Enthusiastic and self-motivated


* Good communication skills


* Conscientious, flexible and versatile


* Meticulous and accurate in their work


* Good organizational skills, to meet the set lead times


* Excellent analytical and deductive skills, ability to find solutions


* Self-reliant but also enjoying teamwork


* Acutely aware of Customer Service, where complete customer satisfaction is the main objective.

PROFESSIONAL REQUIREMENTS



* Advanced Watchmaking-Repair training or WOSTEP certification


* At least 3 years' successful experience working as an After-Sales Technician


* Candidates with experience in the luxury timepiece industry is preferred


* Candidates must be able to work well under pressure to meet customer service levels


* Good oral and written English


* Good knowledge of the standard IT tools (MS office)