CDI - Store Operations Manager Prague (W/M)

Main Responsibilities

1- Management


* Oversee the back office to support retail operations by aligning with the sales strategy and continuously enhancing the customer experience


* Implement action plans to achieve store, subsidiary, or Group KPIs


* Develop and support warehouse and customer service staff through hands-on management, fostering a culture of feedback and continuous improvement.


* Handle the inventory and customer service responsibilities assigned to the manager (monitoring, reporting, etc.)


* Ensure business continuity under all circumstances (absences, training, etc.)

2 - Inventory and Stock Flow


* Manage merchandise procurement in line with the sales strategy


* Manage all internal and external goods flows by overseeing physical movements.


* Ensure that physical inventory levels always match those in the computer system


* Organize and adapt the management of local inventory based on seasonal demand.


* Organize annual and cyclical inventories: plan these inventories, ensure their preparation and smooth execution, trace items in case of discrepancies, and recommend corrective actions.

3- Customer Service


* Handle sales administration, remote customer interactions, and payment processing.


* Manage orders and customer reservations, and coordinate after-sales service in-store.


* Serve as the in-store point of contact for the CRM and the customer service center

4- Business Monitoring and Administration


* Serve as the point of contact for cash register operations in the store: Set up the registers in the morning; verify and approve daily cash register closings.

Prepare reports for the Finance Department.


* Train new employees on how to use the cash register and all related procedures.

Ensure that the entire store team follows these procedures.


* Help manage the schedule,


* Manage general purchasing


* Oversee maintenance for the store

Performance Criteria


* Achievement of objectives


* Effective communication with all employees


* Knowledge of and proper use of/compliance with store management information systems and procedures


* Individual contribution to the smooth operation of the store


* Meeting deadlines

The candidate possesses


* A team oriented mindset


* A focus on results


* A commitment to quality


* Great adaptability and a curious mind


* Strong interpersonal skills


* A passion for retail and the in-store experience


* The ability to work independently


* The ability to work accurately and meticulously while easily switching between tasks


* A very good command of English.

As a responsible employer, we are committed to ethics, diversity and inclusion.

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