Solution Analyst III - ServiceNow

Join our dynamic team to revolutionize how technology intersects with business.

Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.

As a Solutions Analyst III within the Digital Workflows group, you will be a vital member of an agile team focused on designing and delivering trusted market-leading technology products in a secure, stable, and scalable way.

You are responsible for translating business requirements from a variety of stakeholders into well-defined user stories as part of a product backlog delivering technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.

Join the Infrastructure Platforms team at JPMorganChase as a Solutions Analyst III, where you will have the opportunity to design and deliver trusted market-leading technology products.

In this position, you'll collaborate across diverse technical domains and business functions, directly supporting the firm's strategic objectives while advancing your own professional development.

Job responsibilities


* Elicit and document comprehensive business requirements by engaging with product owners, business stakeholders, and technical teams to ensure alignment and feasibility


* Partner with Product Owners, Engineering, Architecture, Controls, and Operations to shape problem statements, clarify desired outcomes, and translate business needs into clear, testable requirements and prioritized user stories.


* Own backlog quality end-to-end: story curation including definition of ready, detailed acceptance criteria, dependency mapping, and maintaining a transparent prioritization rationale aligned to business value.


* Translate complex workflows into understandable artifacts, perform gap analysis between current-state capabilities/processes and target-state requirements (process maps, journey flows, decision tables, business rules, and as-is/to-be documentation) to enable shared understanding across stakeholders.


* Drive alignment across cross-functional stakeholders by facilitating trade-off discussions, documenting decisions, and ensuring scope changes are assessed for impacts to timeline, risk, and downstream teams.


* Define and coordinate testing approach with QA and business stakeholders: develop test scenarios, support UAT planning/execution, validate results, and manage defect triage through to resolution.


* Identify operational and control gaps; partner with risk/control functions to ensure adherence to applicable policies, evidence collection needs, and sustainable controls-by-design.


* Produce and maintain high-quality documentation (epics/features/stories, release notes, stakeholder updates, RAID logs), ensuring traceability from business objectives to delivered outcomes.


* Monitor delivery health and outcomes: define success metrics with product partners, track progress, surface risks/issues early, and drive continuous impr...