OS Partner Services Specialist

OS Partner Services Specialist

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next.

We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

We are seeking an OS Partner Services Specialist to support our office in Arizona.

Responsibilities:


* Develops close customer/partner relationships; understands their needs, offers support services and advice, monitors satisfaction, demonstrates HPE's value, and influences interest in other offerings.


* Manages support services, renewals, conversions, and upsells for an assigned set of varied installed base accounts, acting with accountability and readiness to meet assigned order targets.


* Focus on growing contractual renewals, attach, and new businesses for small-to-mid accounts.


* Uses solid account and renewal planning techniques, analytics, and a lifecycle approach to create proposals that meet customer/channel partner needs and grow HPE's annuity business.


* Owns varied end-to-end renewal cycles aligned with the budgetary cycle, from account planning to driving customer engagement.


* Negotiates price and drives successful deal closure.


* Qualifies and pursues various services upsell and identifies new opportunity leads within their accounts to replace installed base sales erosion and grow accounts.


* Passes sales leads to the extended team for developing and presenting more complex support and product offerings.


* Maintains knowledge of competitors to strategically position the company's products and services.


* Accurately forecasts renewal orders and maintains pipeline and opportunities, following standard procedures and using tools/resources effectively.


* Engages with customers/partners through planned telephone calls, face-to-face visits, and business reviews as part of account management strategy.


* Proactively collaborates with extended account sales team, services delivery, and external partners.


* Owns the support services contractual relationship for their assigned accounts - exercising independent judgment to develop customer relationships, manage account changes, and determine renewal proposals/negotiations.


* Works on a variety of account sizes/volumes, including larger accounts, which may be local, regional, or gl...