MarTech Salesforce Cloud Consultant, C- Functional Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a MarTech Salesforce Cloud Consultant on the MarTech Technology team, you will be responsible for:


* Elicit, analyze, and document business and technical requirements.


* Map current- and future-state processes, customer journeys, business rules, and operational procedures.


* Translate requirements into user stories, acceptance criteria, configuration specifications, process flows, and test cases.


* Configure or develop scoped platform functionality under Technical Lead guidance.


* Support solution demonstrations, stakeholder reviews, training, and user enablement.


* Prepare technical documentation, configuration records, deployment materials, and operational runbooks.


* Support release activities, production issue triage, troubleshooting, and root-cause analysis.


* Collaborate with Technical Leads, Developers, Architects, Project Managers, and business stakeholders.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Advertising, Marketing, & Commerce offering designs and implements solutions that engage and activate customers through the customer journey.

Qualifications

Required:


* Bachelor's degree


* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


* 3+ ye...