Senior Program Director, Medicaid Eligibility Operations | Onsite in Richmond, VA | Relocation Assis

Essential Duties and Responsibilities:

- Lead one or more highly complex and/or enterprise-critical programs with broad accountability for outcomes, governance, and senior client relationships.

May lead a single very large program or a portfolio of programs and typically oversee a substantial staffing footprint with responsibility for setting delivery strategy and operating model.
- Define and drive program and functional strategies, establishing short- to mid-term objectives aligned with business and client priorities.
- Provide full accountability for program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L management.
- Establish the operating framework, workforce strategy, and resource model for large-scale programs, ensuring operational effectiveness, scalability, and achievement of financial and business objectives.
- Develop, implement, and govern program-wide policies, procedures, standards, and controls to ensure operational consistency, compliance, risk mitigation, and audit readiness.
- Resolve complex operational, financial, and organizational challenges while driving continuous improvement, innovation, efficiency, and scalability.
- Lead and develop a multi-layered organization through performance management, coaching, succession planning, and leadership development.
- Partner with senior executives and cross-functional leaders to establish priorities, allocate resources, and ensure successful execution of strategic initiatives.
- Build and maintain strong customer, stakeholder, and industry relationships, communicating operational performance, technology initiatives, risks, and strategic priorities to support customer satisfaction, retention, and business growth.
- Lead technology enablement and business development efforts, including adoption of operational technologies, solution development, strategic planning, and support of RFP, RFI, and RFQ responses.

Job-Specific Essential Duties and Responsibilities:

- Lead large, complex, multi-functional programs with responsibility for operational performance, financial results, and client satisfaction.

- Direct multiple workstreams, departments, and leadership teams to ensure alignment with organizational goals and contractual obligations.

- Establish governance structures and performance management frameworks that drive accountability and consistent execution.

- Translate organizational strategy into actionable plans and measurable outcomes.

- Serve as the primary contact and trusted partner for clients, and key stakeholders.

- Build and maintain strong client relationships through proactive communication, responsiveness, and strategic partnership.

- Lead executive-level discussions related to performance, risk management, service delivery, and business growth opportunities.

- Manage escalated client issues and develop effective resolutions that preserve relationships and contractual commitments.

- Ensure alignment between...