Change/Release Coordinator (Configuration & Change Management)

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS122, T2, Band 5

Job - Specific Essential Duties and Responsibilities:

- Facilitate Operational Change Control Boards (OCCB), coordinate, schedule, and facilitate regular Operational Change Control Board meetings to review, evaluate, and prioritize pending Change Requests (CHGs).

- Review change artifacts to ensure proper risk assessment, rollback plans, and operational security postures are not degraded prior to implementation.

- Enforce Compliance, monitor compliance with the organization's Configuration Management and Change Management policies.

- Maintain the Change Schedule, update, manage and distribute the production calendar to minimize schedule conflicts across different environment tiers.

- Distribute and broadcast targeted communications regarding upcoming system maintenance, scheduled outages, and post-change status updates to both technical teams and business stakeholders.

- Coordinate Release Windows, manage the release calendar, aligning deployment windows across multiple operational components and software engineering teams.

- Partner with System Owners, Managers, and Development Leads to ensure release readiness packages (including rollback plans and verification tests) are fully prepared.

- Facilitate Pre and Post-Implementation Review (PIR), lead pre- and post-event evaluations for major or failed releases to identify lessons learned and improve delivery playbooks

- Conduct status accounting and maintain documentation detailing configuration items (CIs) impacted by changes throughout their lifecycle.

- Maintain and track metrics related to change success rates, emergency change frequencies, and release cycle times.

- Strong interpersonal and organizational coordination skills to facilitate alignment between technical developers and business leaders.

- Ability to negotiate scheduling priorities and manage competing resource demands.

- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) and CI/CD pipelines.

- Other tasks as assigned.

Job-Specific Minimum Requirements:

- Active Secret clearance is required.

- Due to contract requirements, only US Citizens can be considered.

- Minimum of 3 years of experience in configuration management, change management, or related IT service management disciplines.



* Experience administering and maintaining configuration baselines, system documentation, and change control processes.


* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint).

- Hands-on experience utilizing configuration and change management tools to support system lifecycle and operational governance.

- This contract supports systems that require 24x7x365 uptime.

Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.

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Minimum Requirements

TCS122, T2, Band ...