Technical Support Specialist

Your Job

Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia.

In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations.

Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology.

Our Team

The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing.

Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.

What You Will Do


* Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations


* Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability


* Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies


* Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs


* Improve technology performance and user experience through standardization, knowledge sharing, structured problem solving, and operational excellence


* Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Who You Are (Basic Qualifications)


* Experience managing incidents and resolving problems through a ticketing platform such as ServiceNow, Zendesk, or SolarWinds


* Experience providing responsive support in a fast-paced environment while managing changing priorities and multiple requests


* Experience troubleshooting issues, implementing practical solutions, and documenting work clearly


* Willing and able to participate in a rotating 24/7 on-call support schedule


* Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

What Will Put You Ahead


* Industry technical certifications (Network+, Security+, CCNA, VMware, etc.)


* Experience working with virtualized environments (Servers, Hosts, Endpoints)


* Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc


* Experience in IT/OT support in a manufacturing environment

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