Repair Technician

Who is CEIA USA? Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America.

Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

www.ceia-usa.com The repair technician is responsible forproviding service and customer support.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for troubleshooting and repairing mechanical and electrical/electronic equipment.

Advises customer on operation procedures and requirement of systems.

Communicates effectively over the phone to assist customers.

Tests and verifies the functionality of the equipment sent in for repair.

Diagnoses errors or technical problems and determines proper solutions.

Document processes and complete required documentation.

Collaborate with technical team to resolve technical issues.

Complete pre-sale upgrades and conversions as needed to meet customer orders.

Evaluate, refurbish systems returned from demonstrations and rental activities.

Understand technical problems effectively through proper analysis, evaluation and diagnoses.

Responsible for setting up basic network connections Must troubleshoot basic network connections Define IP address by assigning subnet and IP address.