Field Service Program Technician

POSITION PURPOSE

The Field Service Controls Technician is responsible for the field commissioning, startup, troubleshooting, repair, optimization, and field support of BAC control systems and the associated equipment.  The position serves as the primary technical resource during site visits to ensure BAC control systems operate safely, efficiently, and according to the BAC design specifications.

This role requires a combination of controls, electrical, automation, and HVAC knowledge to support equipment installations, warranty activities, retrofit projects, and to provide onsite technical support for customers.  The technician acts as the liaison between contractors, customers, field service personnel, and BAC engineering teams to ensure successful unit deployments and customer satisfaction.

 

This is a remote, field-based position requiring the employee to reside in Texas.

The role provides field service and controls support primarily throughout the Southeastern United States and requires extensive travel to customer and project sites across the region.

Travel outside of the assigned region may be required periodically based on business and customer needs.

 

PRINCIPAL ACCOUNTABILITIES


* Installation and Commissioning
+ Install, configure, and commission BAC control systems and associated equipment.
+ Verify the proper installation and operation of control panels, sensors, electrical components, and building management system (BMS) communications.
+ Confirm electrical wiring is installed in accordance with BAC drawings, specifications, and applicable electrical codes.
+ Validate sequences of operation and overall system functionality and performance.
+ Configure BMS communication settings and assist with establishing network connectivity for control systems.
+ Identify and address installation or configuration issues that may impact equipment startup or performance


* Startup and System Validation
+ Coordinate equipment startup schedules and activities with customers, contractors, and BAC personnel.
+ Conduct field startup activities and provide factory startup assistance as required.
+ Verify that BAC equipment operates in accordance with design requirements, sequences of operation, and customer expectations.
+ Validate system operating parameters, setpoints, alarms, controls, and safety interlocks.
+ Follow established electrical safety practices, including arc flash awareness and lockout/tagout (LOTO) procedures.


* Troubleshooting and Repair
+ Diagnose and troubleshoot electrical, controls, communications, and equipment performance issues.
+ Troubleshoot control panels, programmable logic controllers (PLCs), variable frequency drives (VFDs), sensors, and BMS communication networks.
+ Perform field repairs and coordinate the replacement of defective components as needed.
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