IT Helpdesk Technician

IT Help Desk Technician Rice Companies is looking for an IT Help Desk Technician to join the team at our Sauk Rapids, MN, headquarters who enjoys solving problems, helping people, and keeping technology running smoothly.

In this role, you'll be a go-to resource for day-to-day technology support for Team Members working in our offices and construction/project locations.

You'll troubleshoot hardware, software, Microsoft 365, connectivity, and user-access issues while helping Team Members get back to work quickly.

This is a great opportunity for someone with early-career IT support experience who is ready to take ownership of day-to-day help desk needs while continuing to build broader IT skills.

The position is onsite at our main office, with remote support provided to employees at other company locations and project sites.

What You'll Do Help Desk & Technical Support Provide friendly, responsive IT support in person, by phone, email, and remote-support tools.Troubleshoot and resolve Windows, Microsoft 365, Outlook, Teams, workstation, mobile device, printer, peripheral, and business-application issues.Diagnose common Wi-Fi, VPN, network connectivity, and user-access problems.Prioritize support requests based on urgency and business impact and keep Team Members informed through resolution.Research unfamiliar issues and work with vendors or escalate more complex problems when appropriate.

Equipment & Technology Setup Configure and deploy laptops, desktops, monitors, mobile devices, printers, and peripherals.Prepare technology for new Team Members, workstations, conference rooms, remote offices, and Team Member changes.Maintain accurate equipment inventory, assignments, warranty information, and asset records.Coordinate approved repairs, replacements, warranty service, and equipment purchases.Securely decommission equipment following established procedures.

User Accounts & Access Create, modify, disable, and troubleshoot accounts in Active Directory, Microsoft Entra ID, Microsoft 365, and assigned business applications.Support technology needs related to Team Member onboarding, job changes, and offboarding.Assist with password resets, multifactor authentication, group memberships, permissions, and software licenses.Follow established security and access-control procedures and escalate unusual requests.

Security, Documentation & Improvement Support endpoint security, device management, patching, and safe technology practices.Recognize and escalate potential phishing, malware, unauthorized-access, and other security concerns.Maintain accurate help desk tickets, troubleshooting procedures, and knowledge-base documentation.Help Team Members understand technology through practical, approachable instruction.Identify recurring problems and recommend ways to improve support processes, standard configurations, and documentation.Gain exposure to broader IT projects and responsibilities as your skills develop.

What We're Looking For Preferred experience: 1-3...