Senior Associate, Payment Customer

Build products that simplify how customers enroll in and manage payment capabilities.

In this role, you'll partner with cross-functional teams to translate customer needs into clear delivery plans and high-quality releases.

You'll help improve how we execute, measure progress, and communicate outcomes.

Join a team focused on modernizing experiences through reliable, scalable services.

As a Senior Associate, Payment Experiences and Services in Payments enrollment services, you will drive day-to-day product delivery for customer permissions, limits, enrollment, and notifications.

You will translate business needs into well-defined work, align stakeholders across multiple teams, and help deliver releases with strong operational readiness and customer impact.

Job responsibilities


* Partner with product, analytics, business, design, and engineering to shape delivery plans that align to customer and business outcomes


* Write and refine epics, user stories, acceptance criteria, and supporting documentation to enable consistent execution


* Prioritize and maintain a healthy backlog, including identifying dependencies, sequencing work, and providing transparent status updates


* Facilitate agile ceremonies (e.g., release planning, sprint planning, sprint reviews, retrospectives) in partnership with agile leaders and engineering leads


* Coordinate pre-release readiness activities, including regression testing support, quality checks, and production validation planning


* Triage, document, and support resolution of defects and production issues by partnering with engineering, operations, and production management teams


* Communicate progress, risks, and trade-offs to stakeholders, including senior leaders, with clear and objective updates

Required qualifications, capabilities and skills


* 5 years of experience in product delivery, technology, project delivery, or a related field within financial services or payments-adjacent domains


* Experience partnering with cross-functional stakeholders to deliver technology solutions in a regulated or risk-managed environment


* Working knowledge of modern software delivery practices, including APIs and microservices architectures (e.g., event streaming such as Kafka)


* Experience translating business requirements into clear, testable user stories and acceptance criteria for technical teams


* Experience supporting agile delivery and backlog management using common tooling (e.g., Jira and Confluence or similar)


* Demonstrated ability to manage dependencies, prioritize competing work, and maintain delivery transparency across multiple teams


* Ability to produce clear written documentation and deliver stakeholder communications for both technical and non-technical audiences

Preferred qualifications, capabilities and skills


* Experience in retail banking, payments, or customer enrollment/entitlements capabilities


* Familiarity with release g...