Vice President, Product Manager, Payment Instruction Manager

Help shape the future of payments by building shared capabilities that power modern customer and servicing experiences.

In this role, you will define and deliver platform products that improve speed, reliability, and reuse across multiple experiences.

You'll partner closely with product, engineering, architecture, operations, and risk stakeholders to deliver scalable solutions.

If you enjoy solving complex problems with a platform mindset and measurable outcomes, this role offers the opportunity to drive broad impact.

As a Vice President Product Manager in the Payment Experiences and Services team, you own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions.

You will apply a platform mindset to identify reusable capabilities, define roadmaps, and drive delivery through agile practices.

You will use data and analytics to inform prioritization, improve execution, and increase adoption across teams.

Job responsibilities


* Own a portfolio of payment platform capabilities supporting customer experiences, servicing solutions, and strategic initiatives


* Identify and deliver reusable, scalable platform capabilities that can serve multiple products and channels


* Partner with product, engineering, architecture, operations, risk, and business stakeholders to define and prioritize features


* Define product strategy, roadmaps, and delivery plans aligned to user needs and business outcomes


* Manage and prioritize product backlogs to keep delivery focused on the highest-value outcomes


* Maintain clear product documentation, author epics, features, user stories, and acceptance criteria,


* Participate in agile ceremonies, including sprint planning, refinement, reviews, and retrospectives


* Collaborate with engineering and architecture to deliver resilient, well-governed platform solutions


* Evaluate integration requests and new opportunities, reusing existing capabilities where appropriate


* Use data, analytics, and AI-enabled tools to improve analysis, requirements, prioritization, reporting, and operational effectiveness


* Support operational excellence through governance, issue management, controls, and continuous improvement practices

Required qualifications, capabilities and skills


* 7 years of experience in product management, payments, financial services, technology, or a related discipline


* Bachelor's degree required


* Experience managing platform products, APIs, shared services, or enterprise capabilities


* Experience defining product strategy and executing delivery through agile methods


* Experience managing product backlogs, roadmaps, prioritization approaches, and stakeholder expectations


* Understanding of software development processes and experience partnering with engineering teams through delivery


* Ability to navigate complex business and technology environments while balancing competing prior...