Lead Contents Technician

Position Overview The Lead Contents Technician supports Kustoms contents restoration operations by leading and performing the cleaning, handling, inventory, pack-out, storage, and restoration of residential and commercial contents impacted by water, fire, wind, mold, or other property loss events.

This role is responsible for helping protect customers belongings with care, accuracy, and professionalism while supporting efficient job execution, clear documentation, and a positive customer experience.

This position requires hands-on field work, attention to detail, strong communication, and the ability to support team members while following established company procedures, safety standards, and job-specific direction.

The Lead Contents Technician is expected to work with speed, excellence, and compassion while helping customers recover during stressful and often disruptive circumstances.

Key Responsibilities The Lead Contents Technician will perform the following duties, along with any additional responsibilities as assigned by management based on business needs: Contents Restoration & Cleaning: Follow established procedures for cleaning structures, contents, and customers possessions; perform content cleaning, deodorization, and restorative cleaning for items affected by smoke, water, mold, wind, or other damage; thoroughly clean smoke residue from contents and structures; perform heavy cleaning duties, including cleaning floors, washing walls and glass, and removing debris; provide post-construction cleaning to prepare properties for occupancy; and support restorative structural drying, cleaning, and deodorization activities as directed.

Pack-Out, Inventory & Documentation: Pack and unpack customers property in a secure and careful manner to help prevent damage to belongings and structures; photograph, inventory, and document restorable and non-restorable items with accuracy and attention to detail; maintain photo and descriptive logs in iCat or other company-approved systems; assist with detailed itemization and documentation to support claims, job tracking, and customer communication; and transport content items from job sites to storage or cleaning facilities as directed by the Contents Manager.

Jobsite Execution & Team Support: Perform assigned work in a timely manner and meet established deadlines; maintain clean, organized work areas and securely store equipment and supplies when not in use; monitor consumable material stock and communicate supply needs appropriately; monitor the safety, security, efficiency, and appearance of company vehicles and jobsites; participate in an on-call schedule for after-hours service calls; and assist with estimating support in Xactimate and Symbility, as needed and within role expectations.

Customer & Internal Communication: Interact professionally and compassionately with customers during contents restoration activities; relay relevant job information to the Contents Manager, Project Managers, Superinten...