Virtual Sales Representative

Job Summary:

The Lead Virtual Services Sales Representative will manage and deploy sales activities 100% remotely (via phone, email, and social media) to engage customers and drive the growth of installed base services.

This role is focused on maximizing services revenue through relationship management and handling all customer requests and leads, including opportunities from uncovered accounts and covered accounts managed by other Services Sales Representatives (SSRs).

There is no specific account portfolio responsibility, but the position aims to enhance customer relationships and grow services revenue.

Key Responsibilities:
Manage Leads and Customer Requests:
• Manage leads with a focus on contract renewals and upselling recurrent business.
• Grow and manage a portfolio of proximity accounts, including end-users, electrical contractors, OEMs, panel builders, and distributors.
• Prioritize the sale of service plans and turnkey projects to meet or exceed sales targets.
• Handle inbound calls and emails to support the existing customer base.
• Maintain up-to-date knowledge on cross-selling tactics and service offerings.
• Build strong collaboration with field sales representatives and Inside Sales counterparts.
• Contribute to Inside Sales Best Practice development and mentor newer team members.
• Develop new contact points and potential accounts via demand generation activities, campaigns, and marketing activities.
• Quote and close deals for standard services (e.g., spare parts, renewal contracts).
• Cultivate relationships with uncovered accounts and upsell opportunities.

Build and Manage Services Opportunity Pipeline:
• Analyze and qualify opportunities in the Bridge Front Office (bFO) tool, ensuring a healthy sales pipeline.
• Maintain accurate data in SE systems (bFO)
• Meet daily goals for outbound sales calls to follow-up on customer requests and leads.
• Foster new customer contact points via marketing campaigns, leads from field sales representatives, and other channels.
• Document all customer interactions in bFO.
• Promote up-selling and cross-selling of services between Line of Business offers.
• Transfer product sales opportunities to Account Managers or Product Virtual Sales teams when needed.
• Collaborate with services and product teams to satisfy customer needs.
• Provide accurate monthly order forecasting.

Qualifications:
Education: Diploma, Associate, or Bachelor's degree in Electrical Engineering or a related field.
Experience: Over 5 years experiences in Virtual or Outside Sales, Services Representative roles, or in Call Center technical support/customer care.
Skills & Competencies:
• Strong communication skills, both written and verbal, with stakeholders.
• Proficient in CRM software, such as Salesforce.com.
• Strong proficiency in MS Office applications.
• Ability to manage customer relationships and prioritize tasks.
• Good English language skills (written and spoken)...