Case Aide - Social Services (KTTT)

Job Title: Social Services Case Aide Supervisor: Social Services Manager Division: Tribal Academic & Human Services Department: Social Services Responsibilities: The Social Services Case Aide will focus on assisting individuals and families to reach life-goals to becoming self-sufficient.

The Case Aide will work with families and individuals on receiving benefits and creating referrals within the Social Services department.

The Social Services Case Aide duties are to help client has set goals by identifying their strengths and weaknesses.

The Case Aide will provide home visits to clients receiving general assistance and in need of obtaining documents to become self-sufficient.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING: Help clients identify any barriers that may be preventing them from reaching Search for best services and programs that can better assist the clients needs Search for all services and programs within the organization and outside the organization Complete Individual Self-Sufficiency Plan and intake forms to create a plan Monitor client case(s) by having home-visits Create referrals to best accommodate client needs Keep all records and intake applications of every client that is assisted Keep records and send reports to immediate manager.

Create a healthy relationship and communication to clients.

Have good customer service and communication skills Monitor clients goals to help them reach successfully Perform such other tasks as may be assigned from time to time by supervisor.

KNOWLEDGE, SKILLS AND ABILITIES FOR THE POSITION: Knowledge of administrative and clerical procedures.

Knowledge of computers and relevant software applications.

Knowledge of customer service principles and practices.

Positive attitude.

Professional personal presentation.

Customer service orientation.

Organizing and planning.

Initiative.

Reliability.

Stress tolerance.

Keyboard skills.

Mathematics: Ability to perform simple arithmetic for time-keeping and counting calculations.

Language & Communication: Ability to read, write, speak and understand English and Spanish, and communicate effectively with others.

Ability to understand and follow written and verbal direction.

Attention to detail and accuracy.

Ability to manage and maintain security of confidential data and information.

Ability to exercise independent and sound judgment.

Cultural awareness of and sensitivity to Kickapoo traditions, religious beliefs and way of life.

SUPERVISION EXERCISED: This position does not carry out supervisory responsibilities in accordance with the organizations policies and applicable laws.