Sr Manager International Service

Lauritz Knudsen Electrical and Automation (A unit of Schneider Electric India Pvt.

Ltd.) is a pioneering electrical and automation brand with a rich legacy of over 70 years in India.

We offer a comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.



* Supervise site activities for installation, testing, commissioning, and retrofits.



* Collaborate with field service engineers and service partners for site supervision, SAT/PAT testing, and commissioning (End to end activities including service partner order management)



* Drive sales of service offerings, including preventive maintenance, retrofits, upgrades, and spare parts.



* Identify and develop new business opportunities, particularly in modernization and retrofit projects.



* Prepare and negotiate service proposals, including RFQs, pricing, and commercial terms.



* Manage end-user and EPC accounts.



* Coordinate with clients for technical meetings and project scheduling.



* Ensure customer satisfaction through timely service delivery and effective issue resolution.



* Oversee service order processing, documentation, and invoicing.



* Coordinate with execution and technical teams for equipment delivery and site execution.



* Conduct routine inspections, preventive maintenance, and emergency repairs to ensure operational continuity.



* Provide technical support and troubleshooting, including fault diagnosis, system failure resolution, and on-site or remote assistance.



* Understand technical scopes, including equipment-specific testing and OEM coordination.



* Prepare detailed service reports.



* Ensure adherence to safety protocols and regulatory standards during all service activities.

Education & Experience


* Bachelor's degree in electrical engineering (degree must be from an NBA-accredited institution for UAE Society of Engineers approval).



* Min 5-7 years of experience in technical support or field service roles for TERA, VHIH, VH3H, GV3N etc

Technical Skills


* Strong understanding and hands-on experience with LV and MV switchgear, relays, E-SCADA systems.



* Familiarity with SAT/PAT procedures, OEM coordination, and electrical testing and commissioning.



* Proficiency in preparing technical and commercial proposals.

Soft Skills


* Good communication and negotiation skills.



* Project management



* Customer-centric mindset with a proactive approach to problem-solving

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you.

It's more than just pay and benefits-it's a meaningful investment in you.

It is designed to help you perform, grow, feel safe, and elevate your potential.

The package helps you care for yourself and your family, plan your future, grow your skills ...