Sr. Information Services Analyst

Position Summary: Reporting to the IT Operations Manager, this role supports and administers Palmer Holland's day-to-day technology environment across endpoints, identity, infrastructure, security operations, and employee technology services.

It offers broad technical responsibility for an experienced IT professional who can contribute independently, take ownership of recurring operational work, and continue developing across systems administration, automation, and IT operations.

This position works as part of an experienced IT Operations team with complementary expertise across systems, infrastructure, cybersecurity, identity, and end-user technologies.

Essential Tasks of the Position: Operational & IT Services Provide technical support, resolve incidents and service requests, and maintain accurate ticket documentation.

Endpoint & Asset Lifecycle Configure, deploy, administer, replace, and retire laptops, workstations, and other endpoint devices.

Administer endpoint-management platforms and maintain device configuration and security standards.

Support company-managed mobile devices, including iPhones, as part of the overall endpoint environment.

Coordinate IT equipment procurement, inventory, warranties, replacement cycles, and secure disposal.

Identity, Access & Security Administer Active Directory, Microsoft Entra ID, groups, permissions, and employee access.

Perform recurring access and privileged-access reviews and support remediation of identified issues.

Support endpoint security, patching, vulnerability remediation, security-platform health, and assigned incident-response activities.

Systems & Infrastructure Operations Administer and support Windows server, endpoint, network, cloud, and related infrastructure technologies.

Troubleshoot infrastructure, connectivity, VPN, authentication, and system-performance issues.

Support infrastructure maintenance, upgrades, monitoring, configuration, and lifecycle activities.

Backup, Recovery & Readiness Perform and document scheduled backup and recovery validation, and participate in recovery testing.

Maintain recovery procedures and participate in incident-response and disaster-recovery exercises.

Support incident-response readiness, including response procedures, tabletop exercises, post-incident reviews, and assigned corrective actions.

Identify operational readiness gaps and drive assigned remediation.

Operational Stewardship Own assigned recurring operational and security controls, including cadence, execution, documentation, and evidence retention.

Perform recurring access, asset, endpoint, patch, vulnerability, recovery, security-platform, and infrastructure reviews.

Identify opportunities to automate, standardize, simplify, or eliminate recurring operational work.

Documentation, Training & Collaboration Develop training materials and provide end-user instruction on supported technologies and IT processes.

Collaborate with IT team members, business departments, vendors, and technology partn...