Operations Manager Salary

The Operations Manager is the main point of contact and connection between Lark-managed Hospitality Assets and above-property supporting departments.

This role helps the General Manager plan for the future of the business, supports appropriate hiring, training, and development of their team, and holds the General Manager accountable for financial performance and overall condition of the asset.

The Operations Manager also supports communication with ownership, is knowledgeable about the property's financial performance and market forecast, travels to properties, interacts with staff, supports guest interactions, and exemplifies Lark's core values.

Hotel Operations & Leadership


* Support the General Manager in overseeing all day-to-day hotel operations


* Serve as Manager on Duty and act as the lead decision-maker in the GM's absence


* Maintain strong visibility throughout the property and provide hands-on operational support


* Ensure all departments are operating efficiently and delivering excellent guest service


* Assist with staffing, scheduling, onboarding, training, and coaching team members


* Help drive accountability, team morale, and a positive workplace culture


* Monitor guest satisfaction and proactively resolve guest concerns or service issues


* Ensure compliance with company standards, safety procedures, and operational policies

Front Desk & Guest Experience


* Assist with front desk operations including guest check-in/check-out, reservations, and guest communication


* Support revenue optimization efforts by managing room inventory and rate awareness


* Provide leadership and support to front desk team members during high-volume periods


* Handle escalated guest situations with professionalism and urgency

Housekeeping Operations


* Assist in overseeing housekeeping operations to ensure cleanliness and brand standards are consistently met


* Conduct room inspections and support quality control initiatives


* Coordinate room readiness and communication between departments


* Assist with inventory management and supply ordering as needed

Maintenance & Property Care


* Oversee the hotel's preventative maintenance (PM) program for guest rooms and public spaces


* Perform and/or coordinate light maintenance and repair tasks throughout the property


* Troubleshoot basic maintenance issues including HVAC, plumbing, painting, and general upkeep


* Maintain organized maintenance logs, PM schedules, and work orders


* Identify and escalate larger repair needs to appropriate vendors or leadership


* Ensure the property remains clean, safe, and well-maintained at all times

Pool, Bar & Public Space Operations


* Oversee daily operations of the hotel pool team and pool bar areas to ensure a safe, clean, and enjoyable guest experience


* Support staffing, service standards, cleanliness, and operational readiness within all outdoor and recreat...