WRC - Resident Assistant (R25)

Join a caring, Christ-centered team where your work will make a meaningful difference in the lives of those we serve.

As a faith-based program, we are looking for someone who is eager to live out their faith through compassionate service while providing steady support and a welcoming presence during the overnight hours.

This graveyard position follows a four-day schedule of 10-hour shifts (4/10s), offering a consistent workweek and the opportunity to serve when dependable care is especially important.

UGM considers every position one of ministry and a vital and valued part of our team.

Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values.

Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION: The Resident Assistant (RA) supports shelter operations by ensuring the safety, structure, and spiritual tone of the assigned Shelter.

This role provides oversight of facility safety, supervises volunteers and clients, supports intake and exit processes, and fosters a Christ-centered, healing environment.

The RA reports directly to the Client Services Manager and works collaboratively with all shelter departments to carry out Union Gospel Missions mission to love, serve, and transform lives through Christ.

DUTIES & RESPONSIBILITIES: Key Result Area #1: Client Services and Shelter Operations Assist with client check-ins, intakes, exits, and room assignments in accordance with shelter procedures.Provide ongoing oversight and accountability for client behavior, adhering to UGM policies.Administer and document urinalysis (UA) and breathalyzer (BA) tests.Distribute and observe medications and over-the-counter items checked in by clients.Respond to client inquiries and crises with compassion, discernment, and clear communication.Perform regular security checks and monitor camera systems for safety.Maintain and restock supplies; submit Requests for Maintenance (RFMs) as needed.Ensure client needs are being met and communicate needs clearly to the Client Services Manager.Maintain accurate and timely shift reports, client files, and communication logs using UGM systems (e.g., Waypoint, Microsoft Teams).Participate in shift debriefs and ensure vital information is passed to the oncoming team.Collaborate with other staff during transitions and emergency situations.Attend required staff meetings, site trainings, and participate in UGM-wide initiatives including Outcome-Based Management.

Key Result Area #2: Volunteer and Client Engagement Provide guidance and support to volunteers serving in the shelter during shifts.Communicate volunteer concerns to appropriate supervisors.Support and Assist Client Service Manager in equipping and training volunteers.Lead and/or participate in devotions, prayer, Bible studies, and spiritual conversations with residents and volunteers.Support c...