Product Support Sales Representative I

Primary Function

The Product Support Sales Representative I promotes and profitably sells after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all product users through planned customer contact within an assigned territory.

Essential Duties

Drive Aftermarket Sales Growth



* Increase parts, service, repair, PM, and TMR sales within assigned territory


* Proactively sell service work, maintenance agreements, and repair solutions


* Generate and support sales of maintenance and repair agreements


* Identify and communicate other opportunities for new, used and rental depts.

in addition to parts and service.


* Utilize promotions, campaigns, and product support programs to grow revenue


* Identify upsell opportunities from inspections and completed service work

Customer and Territory Management



* Maintain regular contact with existing customers and develop new accounts


* Follow up on new engine deliveries for customers on boarding specific to CVA, Connectivity and Digital technology.


* Service PM customers and assigned accounts in accordance with company guidelines


* Build strong relationships to ensure customer satisfaction and retention


* Address customer concerns and resolve complaints per company policy


* Maintain knowledge of territory equipment population, sales history, and competitive activity


* Keep customers informed of product support / promo programs and offerings

Quoting, Sales Support, and Reporting



* Prepare accurate repair estimate requests and develop customer quotes


* Obtain required approvals for estimates prior to presenting to customers


* Support Parts, Service, and Operations teams in quote development and delivery


* Maintain accurate CRM data including call reports, schedules, and customer activity


* Track quoted versus sold jobs and identify follow-up opportunities


* Submit expense reports and commission worksheets accurately and on time


* Prepare for management reviews and ensure system accuracy

Coordination, Market Knowledge, and Compliance



* Communicate territory activity, sales leads, and opportunities to internal teams


* Keep management informed of ongoing product support activities


* Participate in technical and sales training to improve product knowledge


* Maintain professional appearance and represent the company appropriately


* Safeguard company property and maintain customer confidentiality


* Support training of entry-level representatives and assist with events


* Maintain compliance with company policies, safety standards, and workplace expectations

Minimum Requirements

Education

High school graduate; bachelor's degree in business or marketing field preferred.

Work Experience



* 1-5+ years technical or sales related background.

Preferably in power generation industry.
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