Engineer II / Senior Technician II, Technical Support

We are seeking a Engineer II / Senior Technician II, Technical Support to provide advanced technical support for customers using electrical power distribution and energy management solutions.

In this role, you will troubleshoot and resolve complex technical issues, support product installations and commissioning activities, and help customers maximize the performance and reliability of their systems.

You will serve as a trusted technical advisor for customers and internal teams, supporting a broad portfolio of products including medium-voltage and low-voltage equipment, switchgear, switchboards, panelboards, motor control centers (MCCs), and power management systems.

This is an excellent opportunity for engineers who enjoy solving technical challenges, working directly with customers, and leveraging their expertise in electrical systems and power distribution technologies.

What will you do?


* Provide Level 2 technical support for electrical power and energy management products.


* Troubleshoot and diagnose complex technical issues involving power systems and electrical distribution equipment.


* Support installation, startup, commissioning, maintenance, and service activities.


* Perform root cause analysis and recommend corrective actions to resolve customer issues.


* Guide customers on product applications, specifications, and system integration.


* Collaborate with Engineering, Field Services, Manufacturing, and Product Management teams to resolve escalated cases.


* Document solutions and contribute to technical knowledge management resources.


* Ensure timely resolution of customer inquiries while delivering an exceptional customer experience.


* Participate in on-call and after-hours support rotations as required.

What are the key skills we are looking for?


* Active Listening - intermediate level; understanding customer needs to provide accurate technical guidance


* Communication - intermediate level; explaining complex technical concepts clearly to diverse audiences


* Problem Solving - intermediate level; diagnosing root causes and delivering effective resolutions


* Product Application - intermediate level; advising customers on optimal product use and integration


* Product Knowledge - intermediate level; applying technical expertise to support customer inquiries


* Troubleshooting - intermediate level; identifying and resolving technical issues efficiently


* Customer Service - intermediate level; building trust through responsive and solution-focused support


* Time Management - intermediate level; balancing multiple customer requests while maintaining quality

What qualifications will make you successful?

Required Qualifications


* Bachelor's degree in Electrical, Mechanical, Electromechanical Engineering or related technical disciplines


* Experience supporting electrical power systems, energy management solutions, or industrial electrical equipm...