Quality Manager

Warby Parker is searching for a top-notch Quality Manager to manage our daily quality-control operations and partners-and work to maintain and improve the overall quality of our products.

This person, who will report to our Director of Manufacturing & Fulfillment, will play a critical role in identifying opportunities to improve internal breakage metrics and implement sustainable solutions that will stand the test of time as we continue to scale our operation.

With a dotted line to the Director of Optical Services and Quality, you will play an integral role in ensuring that our HQ partners are aware of and supporting all quality-related initiatives at our optical labs.

Our ideal candidate has an optical manufacturing background, with experience in quality management systems and/or continuous improvement efforts.

Sound like you? Read on.

What you'll do:


* Serve as a quality and optical subject-matter expert for internal and external partners


* Oversee key production milestones and work with supervisors on corrective action plans if those milestones are missed


* Create a robust, scalable training program for all quality processes to ensure we continue to deliver best-in-class quality to our customers while hitting our internal breakage targets and mitigating unnecessary costs


* Measure key metrics against our internal quality standards, develop scorecards, and implement continuous improvement efforts focused on quality


* Work with our Research team to create production process solutions that fail-proof our operations


* Work with the Supply Chain team to ensure on-time deliveries do not occur at the cost of quality, and also that quality does not hinder on-time deliveries


* Train, coach, and develop a team of quality-minded associates, teaching quality control processes and procedures and ensuring that quality is a top priority for all employees

Who you are:


* Equipped with 5 years of experience within optical dispensing and/or manufacturing - New York-licensed dispensing optician preferred or the equivalent experience as a licensed dispensing optician and willing to obtain a NY license


* Knowledgeable of quality standards and management, preferably within the manufacturing space


* Adept at Excel


* A self-starter who's comfortable thinking-and working-both strategically and tactically (no hand-holding necessary!)


* A team player who collaborates well across different job functions and teams


* Excited to work at a fast-paced, high-growth company with a no-task-is-too-small attitude


* Extremely organized and attentive to detail (almost-almost!-to a fault)

In compliance with local and state requirements, Warby Parker is committed to pay transparency.

We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate o...