Technology Support

Join Us at 55ip & Help the Wealth Management Industry Move Forward
Working at 55ip, a separately branded subsidiary of J.P.

Morgan, means standing at the intersection of finance and technology-and at the cutting-edge of wealth and asset management.
Application Support Analyst (602) provides L2 production support for business-critical applications, focusing on incident triage and resolution, monitoring and alert handling, root-cause analysis, and support for releases/changes.

The role partners with engineering and business teams to maintain application availability, meet SLAs, and drive operational improvements through documentation, automation, and problem management

Responsibilities and Deliverables:


* Executes small to medium projects independently with initial direction and eventually graduates to designing and delivering projects by yourself


* Leverages technology to solve business problems by writing high quality, maintainable, and robust code following best practices in software engineering


* Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.


* Responsible & accountable for triaging and escalating production issue causing outages.


* Recognizes the toil within your role and proactively works towards eliminating it through either systems engineering or updating application code


* Create and maintain runbooks, SOPs, and knowledge articles; document known errors/workarounds.


* Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.


* Automate repetitive tasks, and enhance reliability.


* Ability to work in a large, collaborative team and demonstrates the willingness to vocalize ideas with peers and managers


* Understanding of how to prioritize and adjust work plans to adapt to changes in assigned responsibilities and projects


* Adhere to processes, company policies, required to deliver high quality services to clients & partners.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

W...