Lead Site Reliability Engineer

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Corporate & Investment Bank (CIB) Management and Support Functions Digital & Platform Services team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them.

Job responsibilities



* Define the Production Management SRE vision, north-star outcomes, and multi-year roadmap aligned to CIB and JPMorganChase Global Technology priorities, and establish the global SRE operating model (ways of working, intake, prioritization, and engagement with engineering/production support).


* Build and scale a high-impact SRE capability by developing a small core team and/or a global community of practice, and by partnering with business-aligned Production Support leads to embed reliability practices and "engineer out" operational load.


* Set and implement firmwide reliability standards and patterns across service cataloging, SLO/SLI and error budgets, incident response maturity, blameless post-incident reviews, resiliency patterns, and capacity/performance/scalability engineering.


* Drive evidence-based service health and reliability governance through regular service reviews and reporting (availability, latency, incident trends, MTTR/MTTD, change failure rate, and customer impact), and continuously improve observability and alerting quality (logs/metrics/traces, golden signals, end-user journey monitoring, actionable routing, and reduced false positives).


* Champion enterprise-authorized AI adoption to reduce operational toil and improve incident response (triage, troubleshooting, post-incident analysis), and lead reuse-first AI-assisted reliability workflows across the SDLC/toolchain (CI/CD quality checks, automation, operational readiness) with traceability/auditability and required resiliency/security controls.


* Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.


* Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills



* Formal training or certification on site reliability engineering concepts and 5+ years applied experience ( NAMR/APAC - India/ LATAM/ Hong Kong)


* Demonstrated experience leading SRE/reliability engineering or production engineering transformations in a complex enterprise environment.


* Strong engin...