Senior Manager, ServiceNow HRSD Program and Solution Management

Senior Manager, ServiceNow HRSD Program and Solution Management

Our Human Capital practice is at the forefront of transforming the nature of work.

As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics.

We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions.

Our practice is renowned for making work better for humans and humans better at work.

Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 11/20/2026

Work you'll do

Deloitte is at the center of how Fortune 500 organizations are deploying and expanding HRSD, agentic AI and generative AI-powered employee experiences at scale.

As a Senior Manager, you will take on broader ownership across the ServiceNow portfolio - leading engagement teams, shaping account strategy, and serving as a senior client advisor on how HRSD, conversational AI, large language models (LLMs), and intelligent automation can transform HR and IT service delivery across new implementations, use case expansions, and platform optimization efforts.

You will be responsible for:


* Leading concurrent ServiceNow HRSD engagements, including new implementations, use-case expansions, and optimization efforts; manage scope, budgets, staffing, timelines, risks, and delivery quality.


* Serving as the primary client relationship lead across account and program teams, building trusted-advisor relationships with senior HR, IT, and Information Security stakeholders, including director- and VP-level sponsors.


* Leading the design and integration of ServiceNow HRSD and AI Assistant solutions, including conversational AI, agentic workflows, enterprise search, and large language model (LLM)-powered knowledge retrieval, across ServiceNow, Workday, and other human resources information system (HRIS) and information technology service management (ITSM) platforms.


* Advising clients on responsible adoption of generative and agentic AI, including governance, data security, change management, and employee trust alongside technical configuration; identify and mitigate project risks, staffing gaps, and scope changes with senior leadership.


* Develop and mentor engagement teams; establish delivery standards and quality checkpoints; and drive account and practice growth through value propositions, business cases, proposals, scoping, pricing, client presentations, go-to-market activities, and thought leadership.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workst...