Energy Services Intake Worker

Western Dairyland is hiring two Energy Services Intake Workers to work at our Better Way - Eau Claire Office, located at 1 Better Way, Eau Claire, WI 54701.

The Energy Services Intake Worker provides initial contact and guidance to appropriate services for person(s) seeking benefits under public assistance programs.

These positions also determine eligibility for Wisconsin Home Energy Assistance Program (WHEAP).

These are a full-time, four-day workweek positions - one Monday-Thursday (36 hours per week) position and one Tuesday-Friday (36 hours per week position.

These positions follow a part-year work schedule and are active during Western Dairyland's peak Energy Services season.

Employees generally work from mid-to-late August through the end of May and are off during the summer months.

Actual employment dates may vary each year based on program needs.

The wage range for these positions is $21.00 to $23.75 per hour.

Essential Functions Perform initial screening for individuals seeking assistance under public assistance programs.Provide information on eligibility criteria required for offered programs.Review and make preliminary determination if individual meets the eligibility criteria.Determines eligibility for WHEAP (Wisconsin Home Energy Assistance Program).Conduct interviews with individual requesting assistance with energy and interactive home heating needs.Evaluate financial and non-financial criteria to determine eligibility for monetary benefits.Make appropriate referrals for other programs and community resources.Research, interpret and explain federal, state and local policies governing eligibility, legal rights and responsibilities of applicants and participants assistance.Provide outreach services.

Coordinate outreach sites with providers.Make presentations at outreach locations.Identify and contact potential eligible individuals in person or via telephone.

Attend initial and on-going training.Other duties as assigned.

Qualifications High school diploma or equivalent.Associate degree or two (2) years of work experience involving interaction with the public require: use of interviewing techniques to elicit for personal, financial and other sensitive information: interpersonal skills to relate and communicate well with the public; knowledge of and referral to a variety of available resources.Valid drivers license.Reliable, insured vehicle.Employment will be conditional upon successful completion of criminal background check.Knowledge of public assistance program policies and proceduresSkill in interviewing techniques to elicit and probe for informationAbility to communicate effectively both orally and in writing, including public speaking, interviewing, counseling, investigating, and fact finding.Ability to establish and maintain effective working relationships with other employees and the public, with skill in relating to individuals with various types of disabilitiesAbility to work independently.Ability to maintain a high level of...