Stewarding Operations Manager

Step into a leadership role at the heart of one of the world's most iconic corporate headquarters - 270 Park Avenue - where operational excellence meets hospitality at the highest level.

As a Stewarding Manager at JPMorganChase, you will have the opportunity to build and lead a high-performing team, shape departmental standards, and make a direct impact on the daily experience of thousands of employees and guests.

As a Stewarding Manager at JPMorganChase within the Global Real Estate Hospitality & Workplace Services team, you will lead the evening stewarding and utility operations at our flagship 270 Park Avenue headquarters.

Reporting to the Head Steward, you will be responsible for ensuring a clean, safe, efficient, and well-supported operation across both front-of-house and back-of-house environments.

You will set the standard for how our team operates - building repeatable processes, driving compliance, and developing a reliable, professional team that takes pride in their work.

This is a role for someone who leads by example, thrives in a fast-paced environment, and understands that behind every great hospitality experience is a strong operational foundation.

Job responsibilities


* Lead day-to-day stewarding and utility operations across all evening shifts, ensuring consistent workflow, readiness, and execution standards are met


* Partner with front-of-house and back-of-house leadership to anticipate service needs, volume changes, and event requirements, ensuring seamless operational support


* Establish, implement, and maintain department standard operating procedures, routines, and checklists to drive accountability and consistency across the team


* Ensure full compliance with applicable sanitation, food safety, and health regulations within the stewarding scope, maintaining an inspection-ready environment at all times


* Oversee the proper operation and daily care of dishwashing, pot-washing, and related stewarding equipment; coordinate troubleshooting and escalate repair needs as required


* Manage staffing plans and scheduling strategy to align team coverage with business volume, service demands, and event requirements


* Lead onboarding, cross-training, and ongoing performance coaching for stewarding and utility team members, reinforcing standards and building a culture of professionalism and reliability


* Implement inventory control and loss prevention practices to reduce breakage and improve accountability for service ware, glassware, and smallwares


* Reinforce safe chemical handling, proper use of personal protective equipment, and safe work practices across all team members


* Monitor operational trends and recurring issues, recommending process improvements to enhance efficiency, reduce costs, and elevate team performance

Required qualifications, capabilities, and skills


* Experience in Stewarding Management with 3+ years of applied experience leading stewarding or utility op...