Station Manager

Job Title: Station Manager – Cleveland

Job Location: Cleveland, Ohio | Market Responsibility: Cleveland, Columbus and Pittsburgh

DHL Global Forwarding (DGF) manages the flow of goods and information across customers’ global supply chains through air, ocean and ground transportation, customs brokerage, and warehousing and distribution solutions.

As part of DHL Group, we connect customers to a global network spanning more than 220 countries and territories.

We are seeking a commercially driven STATION MANAGER to lead our Cleveland operation and develop the Cleveland–Columbus–Pittsburgh market.

The role combines full operational and P&L accountability for Cleveland with responsibility for expanding DHL’s commercial presence in Columbus and Pittsburgh.

The successful candidate will strengthen an established operation, create local customer ownership and leverage DHL’s regional infrastructure to deliver profitable results across the three markets.

Key Responsibilities:


* Develop and execute market plans for Cleveland, Columbus and Pittsburgh, with clear targets, account priorities, resource needs and measurable outcomes.


* Build a strong local commercial presence by partnering with Field Sales, Key Account Management and product teams to expand the customer base, increase share of wallet and convert cross-product opportunities.


* Develop Columbus and Pittsburgh through a scalable operating model that leverages DHL’s regional operations, centralized gateways and warehousing capabilities.


* Serve as the senior local face of DGF with customers, prospects, community stakeholders and strategic partners throughout the market.


* Lead air freight, ocean freight, customs, customer service, billing and supporting station activities through clear ownership, effective handoffs and consistent performance management.


* Set and manage the annual budget and business plan; drive revenue, gross profit, EBIT, volume, productivity and quality while strengthening buying, supplier management and cost-to-serve performance.


* Ensure compliance with DHL policies, standard operating procedures and all applicable regulatory requirements.


* Recruit, coach and develop an engaged, accountable team; establish clear expectations, strengthen succession capability and reinforce an Employer of Choice culture.


* Work across regional and national functions to align Sales, Product, Operations, Finance and HR behind the market strategy and execution priorities.

Candidate Profile / Requirements:


* Demonstrated commercial drive and the ability to build a market, develop a customer pipeline and convert opportunities into profitable growth.


* Strong business and financial acumen, including P&L ownership, budgeting, performance management and cost-to-serve discipline.


* Proven ability to lead through a matrix, influence cross-functional stakeholders and connect commercial priorities with operational execution.
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