Sales Coordinator - InterContinental New York Barclay

Job Overview

Coordinate services for clients and in-house guests and provide administrative and sales support for the department.

Duties and Responsibilities


* Main Lead Catcher for Group Enquiries and assignment of leads to group Sales Managers.


* Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.   


* Regularly follow-up with clients and maintain accurate and updated information. 


* Perform administrative duties such as typing proposals, letters, contracts, etc. 


* Collect data, update databases, and complete departmental monthly reports.


* Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients. 


* Promote teamwork and quality service through daily communication and coordination with other departments. 


* Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.


* Regularly follow-up to ensure set-up requirements meet client needs. 


* Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)


* Provide administrative support to specialty markets & sales department


* Complete tasks related to groups & VIPs


* Create files for group turnovers


* Answer phone calls to qualify business


* Process commission requests


* Run Transient & Group Production Reports


* Order Kosher Meals, Coat check, Furniture, Flowers, etc.


* Process expense reports


* Walk Showrooms and VIP Arrivals 


* Site Visit Support


* Personalized Welcome Amenities for VIPs


* Running Arrival Reports in Opera 


* Need to have strong customer service and communication skills and can anticipate and meet the needs of clients


* Handles/ responds to inquiries or questions when Director is not available


* Assists in servicing VIP guest reservations 


* Communicate with client and plan any necessary details with regards to their room block and work as a liaison between client and hotel operating departments


* Create group resumes as needed


* Assist with special projects


* Other duties as assigned by Director 

This job requires ability to perform the following:


* Frequently standing up and moving about the facility


* Type at least 50 wpm; proficient PC computer skills 


* Carrying or lifting items weighing up to 25 pounds


* Communicating with customers, employees, and third parties


* Use a keyboard to generate correspondence, reports, etc.


* Handling objects, products and computer equipment

The hourly pay range is $25.00 - $27.14 with overtime eligibility.