Facilities Services Admin Assistant

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success.

Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to treat all guests as if they were company in their own homes.

Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it.

Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests.

With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic! GENERAL PURPOSE OF JOB:Provide administrative and operational support to ensure the smooth functioning of the Facilities Services department and help maintain efficiency and high standards across all facilities services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

Keep the big picture in mind when making decisions.Maintain the high Woodloch standards of hospitality, cleanliness, and quality.Ensure all guest concerns and maintenance problems receive the highest priority.Organize and maintain an efficient office operation.Cross-train/coordinate and share responsibilities with other maintenance/landscape/vehicle maintenance administrative staff (To be started at a later date)Generate and monitor work orders, maintain equipment inventory and history, etc.Keep accurate records of work orders, hours worked, and materials for billing purposes.Handle incoming and outgoing phone calls/FAX/E-Mail/radio calls.Record/ pass on messages via phone, radio, e-mail, or voice mail.Monitor office voice mail.Accurately report hours and materials used in other departments.Coordinate shipping / receiving of maintenance items.Maintain office supplies and equipment.Coordinate pick-ups and drop-offs with Woodlochs courier.

ESSENTIAL QUALITIES AND SKILLS Excellent communication skills at a technical level- verbal and written.Assertive but pleasant, helpful personality.Excellent people skills.Willing to embrace change for the good of the organization.Have a positive can-do attitude.Ability to give clear direction and instructions.Excellent computer and other office skills.

Have or acquire a thorough working knowledge of the following programs: Microsoft Outlook, Word, Excel, Woodloch Reservations, Woodloch Redbook, plus others as they become necessary.

SCHEDULE REQUIREMENTS Must be able to work all shifts, including one weekend day per week, and have a flexible schedule.

QUALIFICATIONS To perform this job successfully, an individua...