Membership Director

Membership Director | Ridgedale YMCA | $54,488 annually | Full-TimeAt a Glance:Lead the member experience at the YMCA by overseeing membership operations, branch administration, and growth initiatives.

As a Membership Director, you'll develop and lead a high-performing team, drive membership growth and retention, improve processes, and help create an exceptional experience for members, guests, and program participants.Schedule: Full-Time Schedule varies based on branch operational needs May include mornings, evenings, and weekends Local travel for meetings and training as needed Pay:The salary for this position is $54,488.

We take into consideration an individual's background and experience in determining salary; therefore, base pay offered may vary considerably depending on job-related knowledge, skills, and experience.

The compensation package includes a wide range of other benefits and earned time off that vary depending on part-time or full-time status.1.

Job Summary: The Membership Director is responsible for providing leadership and guidance to ensure policies and procedures are followed throughout Membership teams and the scope of branch administrative operations.

Contribute to membership goals of the association by supporting the standardization of internal operating and technical policies and procedures.

Track compliance, ensure accountability, process improvement, and maintenance of standard operating procedures.

Oversee the administration and integrity of a variety of membership and administrative programs and financials.

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Essential Functions: Responsible for Membership and Branch Administration, Member and Guest Experience and Growth outcomes Identify key issues, gaps or problems and own resolution by continuously improving the operation from both quality and cost perspectives Partner cross-functionally with Program Leaders to accomplish organizational objectives and ensure successful operational implementation Serve as a high-level resource for management of assigned product and operational areas Contribute to executive level reporting to support leadership decisions Assist in management, troubleshooting, training, and optimization of TractionRec Collaborate with the accounting and membership administration teams to manage membership billing and payment processes, EFT draft and recovery processes and other membership and administrative processes Ensure data accuracy and integrity within the membership database Lead and administer standardization of Membership and Administrative Teams to standard operating procedure (SOP) manual, maintains reports, dashboards, and KPIs, including all updates to internal association policies and procedures for Membership, Growth and Branch Administrative Departments Lead the branch in strategies and implementation of growth initiatives driving sales of programs and services to meet financial and participation goals Lead monthly meetings to ensure consistency in processes, assist in troubleshooting...