Manager - Offer Quality

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India.

We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be based at Ahmednagar Factory for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt.

Ltd.)

Designation: Deputy Manager / Manager- Offer Quality

Location: Ahmednagar

Qualification: BE (Electrical)

Experience: 5 years to 8 years

Key Deliverables / Key Responsibilities/Deliverables (Min 4 need to be filled in decreasing order of importance)

Offer Quality Management


* Ensure end-to-end quality and reliability of launched offers throughout their operational lifecycle.


* Support the development and execution of offer quality strategies, processes, and improvement initiatives.


* Monitor offer performance to identify quality risks, reliability concerns, and customer-impacting issues.


* Contribute to achieving customer satisfaction, reliability, and quality objectives.

Performance Monitoring & Analytics


* Analyze field performance data, warranty data, service reports, customer feedback, and operational metrics.


* Monitor failure modes and reliability trends to proactively identify emerging quality concerns.


* Track and report key quality and reliability indicators, including Mean Time to Failure (MTTF), failure rates, and defect trends.


* Assess qualitative and quantitative data to support informed decision-making and continuous improvement.

Failure Investigation & Problem Solving


* Investigate surveillance test failures, customer complaints, and field quality issues.


* Perform root cause analysis using structured problem-solving methodologies.


* Identify systemic issues and recommend sustainable corrective actions.


* Support verification of solutions to ensure long-term effectiveness and risk reduction.

Corrective and Preventive Actions (CAPA)


* Assign corrective and preventive actions to relevant stakeholders and functional teams.


* Track action plans through closure and verify implementation effectiveness.


* Ensure timely resolution of quality issues and escalation of critical concerns when required.


* Facilitate cross-functional collaboration to eliminate recurring quality problems.

Continuous Improvement


* Establish feedback loops between customers, service teams, manufacturing, engineering, and product management.


* Share quality insights, lessons learned, and best practices across the organization.


* Drive initiatives aimed at improving offer robustness, reliability, and customer experience.


* Support process improvements that enhance quality performance and operational efficiency.

Compliance and Quality Governance


* En...