Senior Customer Success Management

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Senior Customer Success Management

The Customer Success Manager is responsible for driving customer value, long-term satisfaction, retention, and growth across assigned service accounts.

Acting as the primary customer advocate, the role partners closely with customers to ensure they achieve their desired business outcomes through the organization's services and solutions.

The role is accountable for customer onboarding, service adoption, stakeholder engagement, renewal management, customer health monitoring, and identifying opportunities to expand the services portfolio.

The Customer Success Manager connects customers with internal service delivery teams to support strong execution and a consistent customer experience.

What will you do?
Customer Relationship Management


* Serve as the primary point of accountability for assigned service customers.


* Build trusted relationships with operational, technical, commercial, and executive stakeholders.


* Understand each customer's business priorities, operational challenges, and desired outcomes.


* Develop and maintain customer success plans with clear objectives, milestones, and measures of value.


* Lead regular customer touchpoints, service reviews, and value-realization discussions.

Service Onboarding, Adoption & Value Realization


* Lead customer onboarding and transition activities for newly contracted services.


* Help customers obtain faster time-to-value through effective onboarding, usage guidance, and training.


* Drive adoption and utilization of contracted services, features, and available capabilities.


* Monitor service performance, usage, and customer outcomes; recommend actions to improve value realization.


* Promote relevant best practices that support operational efficiency, reliability, performance, and continuity.

Customer Retention & Renewals


* Manage the customer lifecycle across the Adopt, Expand, and Renew stages.


* Proactively identify customer risks, service gaps, and signs of declining engagement; coordinate recovery plans.


* Develop renewal and retention strategies in partnership with Sales and Services teams.


* Support renewal discussions and help minimize ...