Junior Customer Software Specialist

Customer Software Specialist - Junior
Function: Country Marketing
Scope: Western Balkans
Level: Junior / Entry Level
Role Mission
The Customer Software Specialist supports the local deployment, adoption and continuous improvement of Schneider Electric customer-facing electrical design and configuration software.

The role acts as the local software focal point, connecting customers, Sales, Country Marketing, technical teams and regional/global software teams to ensure successful implementation and adoption of Customer related software, including the transition from legacy tools.

Key Responsibilities
Software Deployment & Adoption


* Support country deployment, localization, launch and updates of customer software.


* Coordinate local software readiness with relevant Marketing, Sales and technical stakeholders.


* Support migration of customers from legacy software toward new software environment.


* Collect customer feedback, identify adoption barriers and coordinate feedback with regional/global software teams.


* Monitor software adoption and usage.

Customer Support & Enablement


* Develop practical expertise in electrical design/configuration tools.


* Conduct customer demonstrations, onboarding sessions, workshops and basic software trainings.


* Support design firms, panel builders and contractors in integrating Schneider Electric software into their workflows.


* Act as the local first point of contact for software-related business and adoption topics, coordinating more complex issues with appropriate expert teams.

Sales & Marketing Enablement


* Train Sales teams on software capabilities, customer value propositions and basic demonstrations.


* Support Sales during selected customer meetings, workshops and software demonstrations.


* Contribute technical content and use cases for launches, campaigns and customer communication.


* Cooperate with Marketing Communications on software-related promotional activities.

Education & Experience


* Bachelor's or Master's degree in Electrical Engineering, Power Engineering, Automation or a related technical field.


* Suitable for recent graduates or candidates at the beginning of their professional career.


* Previous exposure to electrical design/configuration software is an advantage.

Technical & Professional Competencies


* Basic understanding of low-voltage electrical distribution and electrical design principles.


* Ability and motivation to learn engineering and configuration software quickly.


* Strong digital mindset and interest in customer-facing software solutions.


* Good analytical and problem-solving skills.


* Ability to explain technical concepts clearly to customers and colleagues.


* Customer orientation and good communication/presentation skills.


* Ability to work cross-functionally with Sales, Marketing and technical teams.


* Good command of English.

What's in it for you?
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