Order Processing Specialist, Digital Power

Assistant II, Order Processing Services

Alternate Job Title: Digital Power Order Manager

Location: Franklin Tn.

Schneider Electric is seeking a detail-oriented, customer-focused Assistant II, Order Processing Services to support the seamless execution of Digital Power orders from receipt through fulfillment.

In this role, you will serve as a key point of coordination between customers, Sales, Order Services, Manufacturing Operations, Purchasing, and other internal stakeholders, ensuring orders are processed accurately, communicated effectively, and delivered on time.

You will play an integral role in driving customer satisfaction while supporting operational excellence across the order lifecycle.

Key responsibilities include managing order workflows, tracking order status, coordinating with cross-functional teams, resolving routine and moderately complex order-related issues, and supporting continuous process improvement initiatives.

You will also ensure compliance with company policies, quality standards, and established business processes while maintaining a high level of accuracy and professionalism.

The ideal candidate brings strong organizational, analytical, and problem-solving skills, along with a solid understanding of order management processes.

Success in this role requires the ability to prioritize competing demands, build effective working relationships, and proactively address operational challenges in a fast-paced environment.

This position offers the opportunity to contribute directly to Schneider Electric's commitment to operational excellence, exceptional customer experiences, and continuous improvement.

Required Qualifications



* Customer Focus


* Order Management & Coordination


* Cross-Functional Collaboration


* Communication Excellence


* Problem Solving & Decision Making


* Organizational Effectiveness


* Attention to Detail


* Accountability & Ownership


* Adaptability


* Continuous Improvement

Preferred Qualifications



* 1-2 years of experience in customer service, order management, supply chain, project coordination, or a related business function.


* Experience supporting customer-facing order fulfillment processes in a manufacturing, industrial, or technology environment.


* Knowledge of Schneider Electric systems, including ESPS, SMS, and SAP S/4HANA.


* Proficiency with Microsoft Office applications, including Excel, Outlook, Teams, and PowerPoint.


* Demonstrated ability to manage multiple priorities and coordinate effectively across cross-functional teams.


* Continuous improvement mindset with experience identifying opportunities to improve processes and customer experience.

What's in it for me?


* Collaborative team culture that values your contributions and supports your growth


* Hands-on experience in supply chain operations with real impact on customer satisfaction


* Exposure to end-to-end order fulfillment processes t...