Intensive Case Manager

Position Open Date: 05/07/2026 Position Close Date: Open until filled Interested in making a difference in your community while building a career? Join our team as an Intensive Case Manager! WHO WE ARE: For 60 years, Opportunity Council has worked throughout Northwest Washington to build just, equitable communities through service, investment, and collaboration.

Our mission is to help people improve their lives through education, support, and direct assistance while advocating for just and equitable communities.

Part of a national network of Community Action Agencies, we are dedicated to helping people help each other and themselvesbuilding a community where everyone has the chance to thrive and contribute.

OUR VALUES: At Opportunity Council, our values guide everything we do.

Collaboration, respect, integrity, passion, and learning shape how we show up for each other and for our community.

Were also committed to weaving diversity, equity, and inclusion into every part of our workfrom the help we offer in the community to the kind of workplace we create for our staff.

To learn more about us and our work, visit our website: www.oppco.org WHAT YOU WILL DO: The Intensive Case Manager (ICM) provides day-to-day case management for residents who are transitioning from homelessness to safe, secure, long-term housing within Opportunity Councils Permanent Supportive Hosing (PSH) programs.

The ICM works in conjunction with PSH staff and property managers to assist residents with their daily and ongoing needs, particularly with challenges that arise related to their severe and persistent mental illnesses, substance use disorders and/or health concerns to keep them safely housed.

The ICM serves as primary point of contact for responding to resident crises and complex resident situations, including working collaboratively with crisis services, emergency services and other outside service providers.

Uses Housing First, Harm Reduction, Trauma Informed Care and Advanced Motivational Interviewing models of case management that is client driven, solution focused and facilitates change and movement toward greater stability and well-being.

WORK SCHEDULE: Monday through Friday, 8AM to 5PM ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Maintains a caseload of clients who are chronically homeless with a high vulnerability score based on a SPDAT and/or PRISM score.Must spend at least 50% of time providing direct client services.Assist adults with persistent or recurrent mental illness who live independently in the community via locating housing, food & transportation resources, applying for entitlements, providing counseling and life skill training, facilitating the development of natural community supports, and advocating for the client's needs.Develop goal-oriented plans that are strength-based, and recovery oriented on all assigned clients.Flexibility and high tolerance to a variety of people, situations, problems and challenges.Provides homeless housing related case m...