Customer Site Support Engineer

The Customer Site Support Engineer serves as BAC's primary point of coordination for designated customer projects following shipment, including unit commissioning, startup, warranty coordination, and resolution of project-related issues, ensuring effective communication and successful customer outcomes.

 

The role works closely with customers, representatives, contractors, and internal BAC functions to coordinate site-related activities, align resources, remove obstacles, and support successful project execution in accordance with customer schedule commitments.

As needed, the position may facilitate resolution of field and project issues, support customer communications, and identify opportunities for process improvement.

 

This Engineer uses a data-based approach to work with multiple areas of the business to ensure successful customer outcomes, improve customer confidence, and support BAC's commitment to world-class customer experience.

 

PRINCIPAL ACCOUNTABILITIES


* Maintain communication with customer sites and monitor ongoing project execution and customer satisfaction for assigned accounts and strategic projects specifically the coordination of the commissioning, start up, and post-installation support activities, warranty and non-warranty.


* Accountable for developing, managing, and closing out cross-functional action plans to address customer concerns, project risks, and field challenges to minimize disruption and schedule impacts.


* Coordinate project activities among Customer Assurance, Field Service, Sales, Engineering, Manufacturing, Product Management, BAC representatives, contractors, and end users to achieve successful customer outcomes.


* Monitor and prepare reports regarding customer project plan and objective performance, field activities, and post-shipment execution metrics to identify opportunities for process and customer experience improvements.


* Provide customer and project input for new and existing product platforms.


* Perform miscellaneous duties and projects as assigned and required.


* Participate in programs essential to BAC culture, e.g., workplace and worker safety, housekeeping, continuous improvement, security, and compliance to all legal and ethical standards.


* Compliance to all local, regional, national, company, and all other applicable standards, laws, and procedures.

 

 

NATURE AND SCOPE

The Customer Project Engineer will report to the Manager, Customer Assurance and will have interactions with all levels of the organization, BAC factories, suppliers, representatives, contractors, and customers, including potential travel to worldwide locations and customer job sites.

 

This role serves as a critical link between BAC and its customers by ensuring effective coordination, communication, and execution of customer initiatives and complex project activities.

 

REQUIRED KNOWLEDGE & SKILLS


* A Bachelors Degree in Engineering, Project Management, o...