Service Consultant - Ford

Automotive Service Advisor / Service Consultant Chapman Ford of Philadelphia | Northeast Philadelphia, PA Ready for a Fresh Start? Your Next Opportunity Starts Here! Are you an experienced Service Advisor looking for better opportunities, competitive pay, and a dealership that values your contributions? Chapman Ford of Philadelphia is growing, and we're looking for motivated, customer-focused Service Advisors to join our team! We offer a competitive, performance-driven pay plan, excellent benefits, ongoing training, and opportunities for advancement within Chapman Auto Group.

If you're ready to take your career to the next level, we want to hear from you! Why Join Chapman Ford? Competitive, performance-based compensation Established dealership with a growing service department Comprehensive training and ongoing professional development Supportive, team-oriented work environment Opportunities for career advancement within Chapman Auto Group Paid time off and company holidays Access to experienced automotive professionals dedicated to helping you succeed Compensation & Benefits At Chapman Auto Group, we believe in rewarding our employees and investing in their future.

Our benefits include: Health insurance with medical plans starting at just $84.50 per month Dental and vision insurance Life insurance, short-term and long-term disability coverage Hospital indemnity, accident, and critical illness insurance 401(k) retirement plan with company match Accrued paid time off Employee Vehicle Purchase Program Employee discounts on parts and service Ongoing training and career advancement opportunities Key Responsibilities Provide an exceptional customer experience from initial greeting through vehicle delivery.

Listen to customer concerns, review vehicle service history, and accurately document requested repairs and maintenance.

Recommend appropriate maintenance and repair services based on vehicle needs and manufacturer guidelines.

Prepare accurate estimates and clearly communicate repair costs, timelines, and recommendations.

Obtain proper customer authorization before performing repairs or additional services.

Maintain consistent communication with customers regarding repair progress, recommendations, and vehicle completion times.

Work closely with technicians, parts personnel, and management to ensure an efficient service process.

Properly document warranty repairs in accordance with manufacturer guidelines.

Review completed repairs and ensure vehicles are ready for delivery.

Build lasting customer relationships through professionalism, transparency, and follow-through.

Maintain compliance with company policies and applicable state and federal regulations.

Contribute to a positive, accountable, and team-oriented work environment.

What We're Looking For Previous automotive Service Advisor experience preferred.

Strong communication, organizational, and customer service skills.

Ability to multitask and thrive in a fast-paced service department.

Profess...