Cyber ServiceNow SIR - Business Process Consultant

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity.

Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape.

Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.

Work you'll do

• Facilitate workshops, stakeholder interviews, and requirements gathering with security operations center (SOC), incident response, and threat intelligence teams to document current-state and future-state processes based on ServiceNow out-of-the-box principles.

• Map incident lifecycles, supporting tools, and data to ServiceNow Security Incident Response (SIR) capabilities and data models; identify gaps and migration considerations.

• Develop epics, user stories, requirements, Responsible, Accountable, Consulted, and Informed (RACI) matrices, data flows, and integration needs for security information and event management (SIEM), endpoint detection and response (EDR), Threat Intelligence Security Center (TISC), and configuration management database (CMDB) platforms.

• Support functional design and configuration of the SIR workspace, incident forms and states, assignment and escalation rules, response tasks, playbooks, flows, notifications, service-level agreements (SLAs), dashboards, roles, and access controls.

• Produce test scenarios, training materials, and release notes; manage user story assignment, backlog grooming, sprint preparation, story refinement, demonstrations, user acceptance testing, defect triage, cutover, and risk tracking with engagement managers.

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team

• Effective written and verbal communication skills

• Meticulous attention to detail and quality of work product

• Ability to build and sustain professional relationships

• Ability to lead projects or workstreams

• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

• Strong interpersonal skills and professional demeanor

• Ability to meet deadlines

• Ability to provide clear guidance to others

The team

Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with our client's strategic objectives, regulatory requirements, and risk appetite.

We support capabilities across a broad suite of ServiceNow products across SecOps, Integrated Risk Management, and IT Asset Management.

We are a growing team and are looking for our next generation of leaders to steer the direction of practice.

Qualifications

Required:

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Information Technology, or Business Administration

• ServiceNow Certified System Administrato...