Cyber ServiceNow Engagement Manager- SecOps SIR

Position Summary
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity.

Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape.

Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Recruiting for this role ends on 05/31/2027.
Work you'll do
• Drive strategic direction of initial workshops Phase 0 planning workshops & subsequent Phase 1 requirements gathering / implementation planning workshops, working directly with your team to collate appropriate materials and agenda

• Lead end-to-end delivery of multi-workstream SIR programs, including scoping, schedule, budget, risks, assumptions, issues, dependencies, and quality management

• Stand up delivery governance and operating rhythms; drive backlog, sprint, and release planning across SIR, Major Security Incident Management, Data Loss Prevention, Threat Intelligence Security Center (TISC), and related SecOps workstreams in partnership with architects and product owners

• Leverage a team of Business Process Consultant, Solution Architects, and Technical Consultants to effectively synthesize requirements, drive epic and user story creation and begin execution of development work

• Act a liaison for both the project team and the project teams, facilitating touchpoints where needed to generate design decisions, remove blockers, and maintaining velocity of execution

• Manage stakeholder engagement and executive communications with CISOs and SOC and incident response leaders; facilitate decisions, change control, and status reporting with clear KPIs, value realization, and adoption metrics

• Guide executive and program stakeholders through the transition from current-state processes and tools to ServiceNow-aligned architecture, including migration approach, out-of-the-box versus customization decisions, sequencing, and change impact, in partnership with architects

• Lead executive stakeholder engagement with CISOs and SOC/IR leaders, guiding the transition to ServiceNow-aligned architecture and reporting on KPIs, value realization, and adoption.

• Engage directly with both internal and client facing PMO teams, clearly delineating responsibilities, aligning status reporting cadence and messaging of Risk, Actions, Issues and Dependencies to wider stakeholders

• Lead implementation planning, including cutover from legacy case management or SOAR tools, training direction and User Acceptance Testing preparation

• Orchestrate cross-functional teams and vendors across onshore and offshore models both internally and externally; align resources and mitigate delivery risks, blockers, and interdependencies

• Lead, staff, and develop Consultants and Senior Consultants; set the quality bar and coach for growth

• Oversee pre-sales through ...