Service Manager Capital and VELYS

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
People Leader

All Job Posting Locations:
Leeds, West Yorkshire, United Kingdom

Job Description:

At Johnson & Johnson, we believe health is everything.

Through innovation, technology, and deep clinical expertise, we are helping reshape the future of healthcare.

DePuy Synthes, part of Johnson & Johnson MedTech, is a global leader in orthopaedic solutions, delivering innovative products, enabling technologies, and robotic-assisted surgical solutions that improve patient outcomes and advance the standard of care.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

We are seeking a highly motivated Service Manager Capital and VELYS to join our team.

Purpose of the role

As Service Manager you will build and lead a team of highly capable individuals to support Service and Repair activities.

You will be responsible for achieving high levels of customer satisfaction using collaborative and consultative skills to build relationships with customers and ensuring we are aligned to our Service Plan agreements.

Deliver on Technical Service activities including Installation, Qualification, Preventative Maintenance, Unplanned Maintenance, Software Upgrades and Decommission in accordance with Customer service plan agreements and service schedules matrix.

Key resp...