Business Operations Analyst II - Dining and Lifestyle Operations

You thrive on turning ambiguity into clear, scalable ways of working.

Join a team where your process, coordination, and problem-solving skills help deliver meaningful customer experiences while protecting the business.

As a Business Operations Analyst in Dining & Lifestyle Operations, you bring structure and momentum to cross-team initiatives by coordinating workstreams, strengthening operational readiness, and improving visibility into performance and issues.

You help us build simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches.

You partner across teams to identify gaps early, drive decisions to closure, and help teams deliver consistently.
Job responsibilities


* Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies


* Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches


* Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices


* Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution


* Create and maintain clear process documentation and train teams to support consistent execution


* Improve and automate workflows to increase efficiency and reduce manual effort and error risk


* Support issue remediation by assessing root cause, customer impact, and corrective actions


* Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps


* Lead due diligence and vetting of prospective partners, sponsorships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements


* Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers

Required qualifications, capabilities, and skills


* Proven experience leading cross-functional projects or workstreams from planning through execution


* Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams


* Proven process improvement skills, including documenting workflows and creating clear standard operating procedures


* Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure


* Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery


* Strong written and verbal communication skills, with the ability to translate complex topics into clear actions


* Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making


* Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs


* High atte...