Senior Program Director, Medicaid Eligibility Operations | Onsite in Topeka, KS | Relocation Assista

Essential Duties and Responsibilities:

- Lead one or more highly complex and/or enterprise-critical programs with broad accountability for outcomes, governance, and senior client relationships.

May lead a single very large program or a portfolio of programs and typically oversee a substantial staffing footprint with responsibility for setting delivery strategy and operating model.
- Define and drive program and functional strategies, establishing short- to mid-term objectives aligned with business and client priorities.
- Provide full accountability for program financial performance, including budgeting, forecasting, resource allocation, profitability, and P&L management.
- Establish the operating framework, workforce strategy, and resource model for large-scale programs, ensuring operational effectiveness, scalability, and achievement of financial and business objectives.
- Develop, implement, and govern program-wide policies, procedures, standards, and controls to ensure operational consistency, compliance, risk mitigation, and audit readiness.
- Resolve complex operational, financial, and organizational challenges while driving continuous improvement, innovation, efficiency, and scalability.
- Lead and develop a multi-layered organization through performance management, coaching, succession planning, and leadership development.
- Partner with senior executives and cross-functional leaders to establish priorities, allocate resources, and ensure successful execution of strategic initiatives.
- Build and maintain strong customer, stakeholder, and industry relationships, communicating operational performance, technology initiatives, risks, and strategic priorities to support customer satisfaction, retention, and business growth.
- Lead technology enablement and business development efforts, including adoption of operational technologies, solution development, strategic planning, and support of RFP, RFI, and RFQ responses.

Minimum Requirements

- Bachelor's degree in a related discipline and 12+ years of progressive professional experience required, or an equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor's degree in related field required.

Equivalent combination of experience and education considered in lieu of degree

- 12-15 years of professional experience in a related field required.

- Experience managing Medicaid Eligibility Program Operations.

- Experience leading multi-agency call centers or contact center-as-a-service (CCaaS).

- Client relationship management from implementation through maintenance.

- Experience leading or supporting large-scale telephony and contact center operations, including high-volume inbound and outbound call environments, call routing, workforce management, service level performance, and customer experience initiatives.

- Experience implementing innovative technical solutions to solve client needs.

- CRM software experience.

- Must live in or near Topeka,...