Front Desk Agent - Fairfield Inn/Residence Inn, Maryland Heights

Front Desk Agent / Guest Services Agent Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a friendly, professional, and service-oriented Front Desk Agent / Guest Services Agent to join our hotel team.

This role is responsible for creating exceptional first and last impressions for our guests by delivering outstanding customer service through check-in, stay, and check-out experience.

The ideal candidate enjoys interacting with people, solving problems, and working in a fast-paced environment while maintaining a welcoming and professional atmosphere.

What You Will Be Doing: As a Front Desk Agent, you will be the face of the hotel and play a key role in ensuring exceptional guest experience while supporting daily Front Office operations.

Responsibilities include: Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.

Process reservations, modifications, and cancellations according to hotel, brand, and company standards.

Maintain knowledge of room types, rates, packages, promotions, and availability.

Utilize suggestive selling techniques and participate in hotel programs to maximize room revenue and guest satisfaction.

Accurately collect payments, post charges, process credit card transactions, and follow all cash handling procedures.

Promote and enroll eligible guests into hotel loyalty and rewards programs.

Respond to guest questions regarding hotel services, amenities, local attractions, dining options, and transportation.

Resolve guest concerns and service challenges promptly while escalating issues when appropriate.

Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.

Maintain accurate front office records, shift reports, logs, and guest information.

Complete daily Front Desk procedures including shift checklists, room status reviews, housekeeping communication, and report verification.

Handle guest mail, packages, messages, and special requests according to hotel procedures.

Maintain a clean, organized, and professional Front Desk and lobby area.

Understand emergency procedures and assist during emergency situations as necessary.

Follow all hotel safety policies, security procedures, and standard operating procedures.

Complete additional assignments and projects as requested by hotel leadership.

What You Bring: Previous customer service, hospitality, hotel, retail, or related experience preferred but not required.

High school diploma or equivalent preferred.

Strong communication, interpersonal, and problem-solving skills.

Ability to provide exceptional guest service while maintaining professionalism in a fast-paced environment.

Basic computer skills and ability to learn hotel Property Management Systems (PMS).

Experience handling cash, credit card transactions, and maintaining accurate records preferred.

Ability to prioritize tasks, multitask, and adapt to changing guest and business needs.

Abili...