SAP Sales and Service Cloud Lead Architect

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on January 13, 2027

Work you'll do

As a Lead Architect at Deloitte Digital, get ready to tackle numerous mission-critical company directives.

Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools.

You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

You will:


* Lead discovery and explore workshops to assess current-state processes, pain points, business requirements, and transformation priorities.


* Define the end-to-end solution and integration architecture for SAP Sales and Service Cloud V2, aligning functional, technical, and business needs.


* Set the architecture direction for integrations with SAP and third-party systems, including S/4HANA, using SAP Integration Suite, APIs, OData, and event-based patterns.


* Define the extensibility strategy across in-app and SAP BTP side-by-side options, including CAP/RAP services, custom objects, UI extensions, and reporting.


* Design identity, authentication, authorization, and role-based access models using SAP Cloud Identity Services, including SSO, OAuth, and data-access controls.


* Guide the solution design for core sales and service capabilities, including lead-to-quote processes, case management, agent experience, omnichannel routing, and service levels.


* Lead architecture and functional design for C4C-to-Sales and Service Cloud V2 migration, considering data, integrations, extensions, and conversion supportability.


* Advise on the broader SAP CX landscape-including Field Service Management and CPQ-and develop implementation roadmaps aligned to client objectives.


* Govern delivery from blueprint and functional specifications through configuration, development, testing, training, and operational handover.

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product
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