SAP Sales and Service Cloud Functional Senior Consultant

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Recruiting for this role ends on January 13, 2027

Work you'll do

As a Functional Senior Consultant at Deloitte Digital, get ready to tackle numerous mission-critical company directives.

Our team takes on the challenge of designing, developing, and re-engineering highly complex application components and integrating software packages using various tools.

You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

You will:


* Facilitate discovery and explore workshops to understand current processes, pain points, and business requirements.


* Translate requirements into business blueprints, process flows, functional designs, and configuration specifications.


* Advise clients on SAP CX capabilities, digital transformation opportunities, and implementation roadmaps.


* Configure sales processes, including leads, opportunities, pipeline management, quotations, and forecasting.


* Configure service processes, including case management, agent experiences, queues, escalations, SLAs, and channel routing.


* Set up sales and service organizational structures, roles, access controls, and user assignments.


* Support integrations, data migration, and end-to-end solution design, including SAP C4C-to-Sales and Service Cloud V2 transitions.


* Partner with development teams to design, build, and test required extensions and integration objects.


* Plan and execute prototyping, testing, training coordination, and operational support documentation.


* Apply working knowledge of SAP Field Service Management and SAP CPQ to support end-to-end CX requirements.

A successful candidate would possess these skills:

The team

Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action.

We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions.

Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration.

Join us to drive impactfu...