Medical Courier Dispatcher

Get to know us:  NOVO Health Services offers linen management solutions to the healthcare industry.

NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs.

NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system.

NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

• Monitor and manage scheduled and on-demand medical courier runs throughout the assigned shift.

• Schedule, coordinate, prioritize, and dispatch customer transportation requests while ensuring established service requirements and delivery timelines are met.

• Continuously monitor the Transportation Management System (TMS) for new orders, scheduled runs, on-demand requests, status changes, delays, exceptions, and completed deliveries.

• Communicate directly with hospitals, healthcare facilities, customers, couriers, and vendors to coordinate scheduled and on-demand pickups and deliveries.

• Verify all pickups and deliveries, including courier arrival, pickup confirmation, delivery completion, and appropriate status updates within the TMS.

• Provide hospitals and designated customer contacts with delivery confirmations, proof-of-delivery documentation, and other required service information via email.

• Maintain timely and professional communication between customers, hospitals, couriers/drivers, vendors, and internal operations personnel.

• Actively monitor service activity and identify potential delays, route disruptions, missed pickups, delivery concerns, or other operational issues that could affect customer service.

• Coordinate appropriate solutions when service issues arise, including communicating with couriers, adjusting assignments, updating customers, and escalating concerns to management when necessary.

• Maintain accurate documentation of dispatch activity, customer communications, delivery statuses, service exceptions, and operational issues.

• Complete an accurate end-of-shift report summarizing operational activity, outstanding runs, service issues, customer concerns, and any items requiring follow-up.

• Provide a verbal end-of-shift report by phone to the appropriate manager or incoming operations/dispatch personnel to ensure proper continuity of operations.

Secondary Functions:

• Maintain accurate dispatch notes, timestamps, customer communications, service update, and exception documentation within applicable systems.

• Assist with courier/driver coordination, route coverage, schedule adjustments, and workload distribution based on operational needs.

• Monitor active courier assignments and assist with reassignment or coverage when delays, calloffs, vehicle issues, or other operational disrupt...