Case Management Coordinator

Case Management Coordinator
Case Management | Exton, PA | Full-Time | $60,000/year| Psychosocial Services
Lead a Team That Changes Lives
Are you ready to step into a leadership role where your work directly shapes recovery outcomes for the people who need it most? As our Psychosocial Coordinator, you'll run the day-to-day operations of our program, supervising a dedicated team, guiding clients and making sure every service delivered meets the highest standards of care.This is more than a management job.

It's a chance to build a program you're proud of, mentor staff who look to you for direction, and be the steady hand that keeps care moving forward - even in the toughest moments.
What You'll Do
Lead the Program


* Own the day-to-day success of your psychosocial program, from staffing to service quality


* Provide hands-on supervision and coaching to your team, individually and in groups


* Step in with direct client services whenever the program needs you


* Be the point person your staff can count on - including 24-hour availability for emergencies


* Support fellow programs with backup supervision when needed

Keep the Program Running Strong


* Manage staffing, documentation, billing, and re-authorizations with precision and speed


* Partner with Accounting to resolve billing issues quickly


* Keep spending on track and minimize unnecessary costs


* Maintain equipment and facilities, flagging repairs or replacements early


* Ensure full compliance with licensing standards, contracts, and agency policy

Drive Continuous Improvement


* Partner with your supervisor to shape the program's annual plan


* Track performance improvement indicators, census, and outcome data


* Run regular staff meetings that turn insight into action


* Report incidents promptly and transparently


* Represent the agency professionally with payers, community partners, and at interagency meetings


* Respond quickly and thoughtfully to client complaints or grievances


* Handle HR-approved disciplinary actions in line with agency policy

What You Bring


* Education: Bachelor's degree in a behavioral health discipline


* Licensure/Certifications: Peer Supervisor License preferred but not required


* Clearances: Pennsylvania Child Abuse Clearance, Criminal Clearance, and Fingerprint-based federal criminal history; valid Driver's License; not listed on any Medicaid/Medicare Exclusion list

Additional relevant experience and/or education may be considered in place of the above, at the Personnel Officer's discretion.
What's In It for You
Full-time employees (30 hours/week) enjoy a robust total rewards package:


* Competitive pay


* Medical, Dental, and Vision insurance


* Tuition reimbursement options


* Flexible Spending Accounts (Health, Dependent, and Transportation)


* Life and Disability insurance


* Paid Time Off


* 403(b) retirement plan with employer match


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