Business Analyst - Real-Time Payments

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges.

In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in G lobal Cash Operations & Transformation (COT) team , you are trusted with enabling the delivery of products in a stable and scalable way.

Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

You will build strong cross-functional relationships with Operations, Product, Finance and Technology to define requirements and support the delivery and adoption of new digital payment products.

You will also work in a dynamic environment where responsibilities may evolve to meet business needs.

Job responsibilities


* Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies


* Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements


* Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources


* Collaborate with Operations, Product, and Technology to deliver scalable and resilient Real-Time Payments capabilities.


* Lead requirements discovery and translate business needs into functional flows, use cases, acceptance criteria, and delivery requirements in JIRA.


* Run daily POD calls and document payment journeys, processing steps, and exception scenarios.


* Assess operational impacts and design future-state processes, Target Operating Models, ownership, controls, and escalation paths.


* Identify risks (operational, regulatory, fraud, sanctions, liquidity, accounting, reconciliation) and define sustainable controls and mitigations.


* Develop and review testing scenarios with Operations, Product, and Technology, aligned with regional processes.


* Drive operational readiness, implementation planning, and go-live support.


* Facilitate workshops, resolve requirements gaps, communicate decisions and delivery status, and identify automation opportunities using AI.

Maintain program artifacts, deliverables, milestones, and RAID logs.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise in product management or a relevant domain area


* Demonstrated performance in either product management or relevant domain area


* Experience executing operational management and change readiness activities


* Experience in product deployment processes


* 6+ years' experience in financial services payments delivery, including direct RTP scheme experience.


* Self-starter with strong execution discipline and stakeholder management ...